REFUND & CANCELLATION POLICY

Effective Date: June 14, 2026

KathaFrames – Every Frame Tells a Story

Operated By: ATHRV Co.

At KathaFrames, we provide professional creative services including video production, photography, animation, branding, digital marketing, training, internships, studio bookings, and related services.

By making any payment to KathaFrames through our website, bank transfer, UPI, payment gateway, invoice, quotation, or any authorized payment method, the client acknowledges and agrees to this Refund & Cancellation Policy in full.

1. Strict No Cancellation Policy

All payments made to KathaFrames are final.

Once a booking, registration, service order, project confirmation, training enrollment, internship registration, consultation, studio booking, or production schedule is confirmed through payment, it cannot be cancelled.

KathaFrames allocates production resources, employee time, equipment, software licenses, studio schedules, and project management resources immediately upon confirmation. Therefore, cancellation requests will not be accepted after payment is received.

2. Strict No Refund Policy

This includes but is not limited to:

• Advance Payments
• Booking Amounts
• Retainers
• Partial Payments
• Milestone Payments
• Full Project Payments
• Registration Fees
• Consultation Fees
• Training Fees
• Internship Fees
• Subscription Fees

No refund shall be issued due to:

• Change of mind by the client
• Business closure or financial difficulties of the client
• Internal management decisions of the client
• Project postponement or cancellation by the client
• Lack of usage of purchased services
• Client dissatisfaction arising from changes in preference after approval stages
• Employee unavailability on the client side
• Marketing performance expectations not being achieved
• Delays caused by third-party vendors or platforms

3. Limited Refund Exceptions

Refunds may only be considered in the following situations:

3.1 Duplicate Payment

If the client accidentally makes multiple payments for the same invoice, booking, or transaction on the same date and for the same service, KathaFrames may:

• Refund the verified duplicate amount; or
• Adjust the excess amount toward future invoices or project billing cycles.

Approval is subject to successful verification against our internal accounting records and bank statements.

3.2 Technical Payment Failure

If a payment is successfully debited from the client but is not received or recorded by KathaFrames due to a verified technical error, the amount may be refunded after reconciliation and verification.

4. Non-Refundable Services

The following services are strictly non-refundable under all circumstances:

• Video Production Services
• Photography Services
• Editing Services
• Animation Services
• Motion Graphics Services
• Drone Shoots
• Podcast Studio Bookings
• Corporate Films
• Brand Films
• Product Videos
• Social Media Management
• Branding Services
• Graphic Design Services
• Digital Marketing Services
• Consultancy Services
• Workshops & Events
• Internship Programs
• Training Programs
• Certification Programs
• Live Streaming Services
• Equipment Booking Charges
• Travel & Logistics Charges
• Resource Reservation Charges
• Advance Payments and Retainers

5. Client Delay, Postponement & Project Hold Policy

No refund shall be issued for delays caused by the client, including:

• Delay in content submission
• Delay in script approval
• Delay in feedback or revisions
• Delay in communication
• Delay in payment of milestones
• Failure to attend scheduled meetings
• Failure to provide required assets or information

If a project is placed on hold by the client for any reason, KathaFrames reserves the right to:

• Revise delivery timelines
• Reallocate resources to other projects
• Reschedule production slots based on availability
• Charge additional costs for restarting the project

Client-side delays do not qualify for cancellation, compensation, or refund.

6. Company Resource & Employee Allocation Clause

Upon project confirmation, KathaFrames may reserve employees, editors, designers, animators, photographers, videographers, equipment, studio facilities, software subscriptions, travel arrangements, and production schedules specifically for the client.

Such allocations involve operational costs regardless of project completion status.

Therefore, no refund shall be granted for booked or reserved resources even if the client chooses not to proceed with the project.

7. Project Timeline & Delivery

Project timelines are calculated based on working days only.

Working Days: Monday to Friday

Non-Working Days: Weekends, Public Holidays, Emergency Closures, and Company Declared Holidays.

Any delays caused by employee illness, force majeure events, government restrictions, natural disasters, internet outages, transportation disruptions, or circumstances beyond reasonable control shall not create any refund obligation.

8. Tax & TDS Responsibility

Where applicable:

• Clients are responsible for complying with TDS regulations.
• Any TDS deducted by the client shall not be treated as refundable by KathaFrames.
• Clients must provide valid Form 16A or equivalent proof.
• TDS adjustments are subject to reconciliation and statutory compliance requirements.

9. Refund Request Procedure (Duplicate Payment Cases Only)

Refund requests will be considered only for verified duplicate payments as described under Section 3.1.

To submit a refund request, the client must provide:

• Full Name
• Registered Mobile Number
• Transaction ID / UTR Number
• Invoice Number (if available)
• Payment Date and Time
• Payment Proof (Screenshot, Bank Statement, or Receipt)
• Reason for Request

All refund requests must be submitted within 7 calendar days from the date of the duplicate transaction.

Submission of a refund request does not guarantee approval. All requests are subject to verification against KathaFrames’ internal accounting records, payment gateway records, and bank statements.

10. Refund Processing

If a duplicate payment claim is approved:

• Verification and reconciliation may take up to 15 working days.
• Refunds will be processed only after successful matching of the duplicate transaction with company accounting records and bank statements.
• KathaFrames reserves the right to adjust the duplicate amount against future invoices or project payments instead of issuing a direct refund, where mutually agreed.
• Refunds, if approved, will be issued only to the original payment source.
• Banking, UPI, payment gateway, and financial institution processing timelines are outside the control of KathaFrames.
• Any transaction that cannot be verified through company records and bank reconciliation shall not be eligible for refund.

Only verified duplicate payments are eligible for refund consideration. All other payments made to KathaFrames are strictly non-refundable.

Processing time – Double Payment Approved refunds will be processed and credited back to your original payment method within- 7-10 working days

11. Right to Reject Refund Requests

KathaFrames reserves the absolute right to reject any refund request if:

• Eligibility requirements are not met
• Supporting documents are incomplete
• The payment is correctly recorded and utilized
• Services have commenced or been partially delivered
• Client delays contributed to the issue
• The claim cannot be verified through accounting records
• The request relates to TDS deductions, taxes, or statutory charges

12. Contact Information

KathaFrames – Every Frame Tells a Story

Operated By: ATHRV Co.

Email: info@kathaframes.com
Phone: +91 77995 51572
Website: https://www.kathaframes.com
Business Hours: Monday – Saturday 10:00 AM – 7:00 PM IST